1. Introduction
GORA ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use the GORA mobile application ("the App"). By using our App, you consent to the data practices described in this policy.
🛡️ Our Commitment: We do not sell, rent, or share your personal data with third-party advertisers or marketing companies.
2. Information We Collect
We collect several types of information to provide and improve our services:
2.1 Personal Information
- Account Data: Name, email address, and profile picture (used for account creation and premium access)
- Authentication Data: Login credentials and session tokens for secure access
- Communication Data: Messages you send to our support team
2.2 App Usage Data
- Task & Productivity Data: Custom tasks, goals, projects, and completion status that you manually input
- Health & Wellness Data: Habits, exercise logs, sleep patterns, nutrition information, and wellness goals
- Financial Data: Savings goals, budget preferences, and financial milestones (no actual financial account information)
- Gamification Data: XP points, achievements, rewards, and progress statistics
- AI Interaction Data: Your interactions with our AI features for improving recommendations
2.3 Technical Information
- Device Information: Device type, operating system version, and unique device identifiers
- Usage Analytics: Feature usage patterns, session duration, and user interface interactions
- Performance Data: App crashes, loading times, and error logs
2.4 Subscription Information
- Purchase History: In-app purchase records and subscription status (processed through Apple)
- Billing Information: Managed entirely by Apple's App Store
🔐 Security Note: All user data is securely encrypted and stored using Firebase (Google Cloud Platform) with enterprise-grade security measures.
3. How We Use Your Information
We use your data for the following purposes:
3.1 Core Functionality
- Task Management: Creating, organizing, and tracking your personal tasks and goals
- AI Recommendations: Generating personalized suggestions for productivity and health improvement
- Progress Tracking: Monitoring your achievements and providing analytics on your growth
- Gamification: Calculating XP points, unlocking achievements, and managing your reward system
3.2 Service Improvement
- Feature Development: Analyzing usage patterns to develop new features and improve existing ones
- Performance Optimization: Identifying and fixing bugs, improving app performance and stability
- User Experience: Understanding how users interact with the app to enhance usability
3.3 Premium Services
- Cloud Sync: Synchronizing your data across multiple devices for premium users
- Advanced Analytics: Providing detailed insights and reports on your productivity and health data
- Unlimited AI: Removing limitations on AI-powered feature usage for premium subscribers
3.4 Communication
- Customer Support: Responding to your inquiries and providing technical assistance
- Important Updates: Notifying you about significant app updates, policy changes, or service disruptions
- Marketing (Optional): Sending promotional content only if you explicitly opt-in
4. Data Sharing and Third-Party Services
We work with trusted third-party services to operate our app:
4.1 Firebase (Google LLC)
- Purpose: Secure data storage, user authentication, and app analytics
- Data Shared: User account information, app usage data, and technical logs
- Privacy Policy: Google Privacy Policy
4.2 Apple App Store
- Purpose: Processing in-app purchases and managing subscriptions
- Data Shared: Purchase history and subscription status (managed by Apple)
- Privacy Policy: Apple Privacy Policy
4.3 AI Services
- Purpose: Providing AI-powered recommendations and task generation
- Data Shared: Anonymized usage patterns and user preferences (no personal identifiers)
- Data Protection: All AI processing follows strict data anonymization protocols
5. Data Security and Protection
We implement comprehensive security measures to protect your information:
5.1 Technical Safeguards
- Encryption: All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
- Access Controls: Strict authentication and authorization protocols for data access
- Regular Audits: Periodic security assessments and vulnerability testing
- Backup Systems: Secure, encrypted backups with geographic redundancy
5.2 Organizational Safeguards
- Limited Access: Only authorized personnel have access to user data on a need-to-know basis
- Training: Regular security training for all team members
- Incident Response: Established procedures for handling security incidents
5.3 Data Retention
- Active Users: Data is retained while your account is active
- Account Deletion: Data is permanently deleted within 30 days of account deletion
- Legal Requirements: Some data may be retained longer if required by law
6. Your Privacy Rights
You have comprehensive control over your personal data:
6.1 Access and Portability
- Data Access: View and export all your personal data through the app settings
- Data Download: Download a complete copy of your data in a portable format
6.2 Data Management
- Correction: Update or correct your personal information at any time
- Deletion: Delete specific data points or your entire account
- Restriction: Limit how we process certain types of your data
6.3 Communication Preferences
- Notifications: Control in-app notifications and alerts
- Marketing: Opt-out of promotional communications at any time
- Support: Choose how we contact you for support-related matters
6.4 Subscription Management
- Cancellation: Cancel your subscription at any time through the App Store
- Refunds: Request refunds according to Apple's refund policy
- Data Retention: Choose what happens to your data after subscription cancellation
7. Children's Privacy (COPPA Compliance)
GORA is designed for users aged 13 and older. We do not knowingly collect personal information from children under 13. If we discover we have collected information from a child under 13, we will delete it immediately.
⚠️ Parents Notice: If you believe your child has provided information to us, please contact us immediately at help@usegora.com so we can take appropriate action.
8. International Data Transfers
Your data may be transferred to and processed in countries other than your own. We ensure adequate protection through:
- Adequacy Decisions: Transfers to countries with adequate data protection laws
- Standard Contractual Clauses: Legal agreements ensuring data protection standards
- Privacy Shield: Compliance with applicable international privacy frameworks
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. When we make changes:
- Notification: We'll notify you through the app and email (if provided)
- Effective Date: Changes take effect 30 days after notification
- Continued Use: Using the app after changes indicates acceptance
- Disagreement: If you disagree, you may delete your account before changes take effect